Allen PD recognized as “Agency of the Year 2016”

City of Allen Communications Unit personnel were recognized and honored during the Nov. 16 North Central Texas Council of Governments (NCTCOG) annual awards ceremony.


Three of the City’s telecommunicators received individual awards and the Allen Police Department was recognized as Agency of the Year 2016 for “their professionalism and outstanding dedication to 9-1-1.”

  • Communication Technician Amy Keele received the 9-1-1 Professional Award which is determined by NCTCOG Staff. Keele has been recognized in the past as Telecommunicator of the Year, consistently exceeds expectations in customer service, is an accomplished trainer and is well respected by her peers and supervisors.
  • Communication Supervisor Jennifer Humphries received the Training Professional of the Year award. This award is determined by personnel at all of the NCTCOG member agencies. Humphries has refreshed and expanded the existing training program by incorporating best practices from Reno and San Jose model that includes Quick Trainer two minute trainer segments, Servant Leadership and 9-1-1 Wellness that provide dispatchers the knowledge needed to be successful over their entire career. As with all dispatch supervisors, Training Supervisor is a working supervisor position. Due to her outstanding performance as a training professional, Humphries was named the Texas NENA Trainer of the Year in March of 2016.
  • Communication Technicians Holly Hernandez and Alyssa Heller received the Public Education Professionals of the Year award which is determined by personnel at all of the NCTCOG member agencies. Hernandez and Heller are both full-time dispatchers, but worked together to continue to develop the 9-1-1 Public Education efforts in the City of Allen.

They also took on the additional 9-1-1 education duties in August 2015 and have both brought innovative ideas and fresh approaches to public education. From the Allen USA celebration, to a Senior Health Care event, National Night Out and Fire Prevention Week, these dedicated professionals both educate on 9-1-1 and present a positive image for the City of Allen.

The Allen Police Department was recognized as Agency of the Year. This selection is made by NCTCOG staff based on agency involvement and contribution in the areas of public education, participation in the Public Safety Communications Supervisor Committee and meetings, training and the Regional Telecommunicator Academy (RTA). This award is an example of the dedication and professionalism of the entire staff of the Allen Communications Unit.

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